When you enrol in the College you are required by law to have Overseas Student Health Cover (OSHC) and when you arrive at the College, your health card should be ready to be collected from Reception. If you need to see a doctor, you will have to pay at the initial consultation however you can then claim the money back from your health care fund.

What if I want a holiday?
Under DIAC legislation, holidays are not granted to students on student visas. Under special circumstances it may be possible to defer your course, but in order to do this you must leave Australia.

Who should I see if I have a personal problem?
Of course all of our staff would be happy to help you if you feel comfortable talking to them. If you would prefer to speak to a woman, you can speak to Liza, Noi or Seema. If you would prefer to speak to a man, you can speak to Jose or Howard.

If you do not feel you can express your problems in English or you need outside help, translators and/or professional counselors can be arranged.

Who should I speak to if I have a complaint?

You can fill in a Feedback and Compliant form at Reception. You can also seek advice and information from the Overseas Student Ombudsman, see http://www.oso.gov.au/

Who should I tell if my email address or contact details change?
If your address, email address or contact details change you must notify us within 7 days of any change. The best people to speak to are Tracey in Reception, Connie, Li or Noi.

Who should I see if I have a problem with my visa?
If you have a problem with your visa or any other form of government documentation, you should see Noi.

Who should I see to check my attendance?
You should speak to your trainer or teacher if you wish to check your attendance.

What do I do if I feel I am in the wrong class?
If you feel your class is too easy or difficult for you, you should speak to your teacher. They will give you their opinion and recommend what they think is best for you. If you are still not happy, you should speak to the Director of Studies and they will speak with your teacher to determine the best course of action.

Who should I see if I have a problem with my course?
If you have a problem with your course you should see your teacher. However if you are not satisfied with their answer, you can speak to the Director of Studies or Student Support Officer.

Who should I speak to about further study or pathways to university?
If you want advice on what course you should do next you should see one of the Student Support Officers who will be able to help you. Strathfield College has direct entry from vocational courses into a number of Australian universities.